Knowledge Base

Give Your Agent a Brain in Minutes.

Stop building chatbots from scratch. Feed Hay the documentation you already have, and watch it learn instantly.

1

If You Can Upload It, Hay Can Learn It.

Universal Ingestion

Your support team relies on scattered PDFs, spreadsheets, and help articles. Hay unifies them into a single "Source of Truth" without you lifting a finger.

  • Direct Uploads Drag and drop PDFs (policies), CSVs (product catalogs), or Text files (SOPs) directly into the dashboard.
  • Web Scraping Simply paste the URL of your existing Help Center or FAQ page. Hay crawls the site, extracts the answers, and indexes them automatically.
  • Continuous Sync Your business changes fast. Upload new versions instantly to keep your Agent current.
Add Knowledge Source
Text
File Upload
Website
Click to upload or drag and drop
PDF, CSV, or TXT (max 10MB)
policy.pdf
faq.csv

2

Indexing at the Speed of Support.

Zero-Latency Training

Knowledge Base Status
PDF
Return_Policy_2026.pdf
LEARNED
Added 2 mins ago • 142kb
URL
hay.chat/docs/faq
INDEXING
CSV
Product_Catalog_v2.csv
LEARNED
Added 1 day ago

Traditional machine learning models take days to retrain. Hay takes just a few minutes.

Instant Context

The moment a file is uploaded, our engine processes the text and makes it available to your Agents immediately.

No Technical Skills Needed

You don't need to format data for a robot. If a human can read it, Hay can read it.


3

The Right Answer, From the Right Source.

Not all agents need to know everything. Control exactly which documents inform which conversations.

  • Agent-Specific Tagging Tag specific documents for specific Agents. Give your "Sales Agent" access to pricing PDFs, while restricting your "Support Agent" to technical manuals.
  • Citation Transparency When Hay answers a customer, it knows exactly which document provided the information, ensuring accountability.

4

Conflict-Aware Safety.

What happens if your Return Policy contradicts your FAQ? We prioritized safety over guessing.

Conflict Detection

If Document A says "No Refunds" and Document B says "Refunds within 30 days," Hay detects the conflict before it becomes a customer service disaster.

Smart Escalation

Instead of hallucinating or guessing the answer, the Agent apologizes to the customer and automatically triggers a Human Escalation.

Hallucination Guardrails

Hay sticks strictly to the data you provide, preventing the AI from inventing facts. No creative interpretations, just your documented truth.


Your Agent knows the answer. Now let it do the work.

Connect your knowledge base to real-world Actions.

See Integration Actions

Ready to train your first Agent?

Upload your existing documentation and watch Hay learn in minutes.