Automated Actions Library

Most chatbots just talk. Hay.chat does the work.
Browse the library of real-world tasks your Agent can execute across your existing tools.

Start Automating View Integrations

Playbooks are plain text. The actions are real.

You write a Playbook the way you would brief a new teammate: what to check, what to ask, when to act. When a step needs one of your systems, you name the action right there in the sentence, and the Agent carries it out in that system.

Written like a doc: Plain sentences instead of flowcharts. Anyone on the support team can read a Playbook and change it.
Wired to your tools: Type @ to drop in an action from any connected tool, like finding an order in Shopify or creating a ticket in Zendesk.
Real Execution: The Agent handles the API call, security, and confirmation automatically.

Back to list Playbooks Save Playbook

Damaged item refunds

Playbook body @ for Actions/Documents / for blocks

When a customer says their item arrived damaged, ask for a photo of the damage.

Then Find order by ID and check it against the Refund Policy.

If it qualifies, @

E-Commerce Actions

Check Order Status

Instantly pulls real-time tracking, shipping status, and delivery dates.

Impact: Deflects ~30% of WISMO tickets
Process Refund

Executes full or partial refunds directly via API based on your playbook logic.

Impact: Zero manual data entry
Check Inventory

Verifies stock levels on specific SKUs before suggesting replacements.

Impact: Saves lost sales

Helpdesk Automation

Create Ticket

Creates perfectly tagged, prioritized tickets for complex issues.
Read Ticket History

Analyzes previous conversations to give the Agent full context.
Update Status

Marks tickets as "Solved" or "Pending" automatically.