The Execution Engine

Automated Actions Library

Most chatbots just talk. Hay does the work.
Browse the library of real-world tasks your Agent can execute across your existing tools.

Start Automating View Integrations

The Magic Mechanic

Powered by the @ Key

Complex automation shouldn't require a degree in engineering. Hay uses a unique Text-to-Action interface that feels as simple as writing a document.

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No Spaghetti Graphs: Forget complex visual flowcharts. Write Playbooks in plain English.
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Trigger with Ease: Simply type @ in the Playbook editor to summon your connected tools.
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Real Execution: The Agent handles the API call, security, and confirmation automatically.

// Refunds Playbook

If the customer asks for a refund on a damaged item...

Then

@Shopify Process Refund

Available Actions

Process Refund

Check Order Status

Check Inventory

E-Commerce Actions

Check Order Status

Instantly pulls real-time tracking, shipping status, and delivery dates.

Impact: Deflects ~30% of WISMO tickets

Process Refund

Executes full or partial refunds directly via API based on your playbook logic.

Impact: Zero manual data entry

Check Inventory

Verifies stock levels on specific SKUs before suggesting replacements.

Impact: Saves lost sales

Helpdesk Automation

Create Ticket

Creates perfectly tagged, prioritized tickets for complex issues.

Read Ticket History

Analyzes previous conversations to give the Agent full context.

Update Status

Marks tickets as "Solved" or "Pending" automatically.

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