Join the Hay Pilot Program
Help shape the future of customer support automation — work directly with our founders and lock in 50% off for life.
Applications open until December 31st
Help shape the future of customer support automation — work directly with our founders and lock in 50% off for life.
We believe customer support deserves better.
Most teams today are drowning in repetitive tickets, dealing with half-working chatbots that frustrate customers, and juggling siloed tools that make helping people harder, not easier.
That's why we built Hay — an open, human-friendly platform that resolves everyday support questions automatically, across chat, email, and social media.
Now, before we scale, we're inviting a small group of partners to help us shape Hay from the inside.
This isn't just early access — it's collaboration.
You'll have direct access to Damien and Roger — the people designing and building Hay — through weekly check-ins and a dedicated Slack workspace. We'll help you get the most out of Hay for your customers.
Your lifetime discount applies to any pricing tier, forever. That's €68/month for 2,000 resolutions (vs. Intercom's $2,000+ for the same volume). You can move between plans freely as your business grows.
Pilot partners join our regular product reviews, where we share roadmap ideas, test new features, and prioritize based on your feedback. Your support challenges become our development priorities.
Fill out the short form below. We're looking for companies that handle repetitive support queries and are ready to collaborate closely with us. We review all applications within 48 hours.
Once accepted, we'll meet with you to understand your support setup, connect your systems, choose your starting plan, and build your first automation playbooks together. Most partners go live within 2-4 weeks.
You'll move through a guided sandbox environment where Hay learns your knowledge base and support materials. We'll monitor your resolution volume together and optimize your plan as you go. Once validated, we'll help you go live — safely, confidently, and fast.
Join our pilot Slack workspace for ongoing support, direct access to our product team, and input on our roadmap. When Hay opens publicly, you'll keep your 50% discount and priority support forever.
You'll get the most from this program if you:
If that sounds like you, we'd love to work together.
2,000 resolutions included
€0.20 per additional resolution
20,000 resolutions included
€0.15 per additional resolution
100,000 resolutions included
€0.10 per additional resolution
Monthly billing, cancel anytime. No contracts, no penalties.
We'll help you find the right tier as you learn what Hay can handle.
Product Designer & Creative Technologist
Roger builds scalable, human-centered systems that bridge design and engineering. Previously a UX/UI Designer at companies like Little Green Light and Casafari, working with international development teams. He's the technical founder behind Hay's architecture.
Strategic Project Manager & Operations Lead
Damien spent 10+ years managing support operations and project delivery for global brands including Dell, Microsoft, Intel, and Google. He's PMP-certified and brings structure, process, and operational clarity to everything we build.
Together, we're building Hay to give support teams the AI automation they deserve — without vendor lock-in or black-box limitations.
Applications reviewed within 48 hours. Pilot runs through February 28th.
Apply for the Pilot ProgramQuestions? Email us at [email protected] or message us on Slack.