Pay only for what you use. Start small and grow without surprises. No hidden fees.
2,000 resolutions included
Additional resolutions at €0.20 each
Human-in-loop by default
Automated quality assurance
Full audit trails
All platform integrations
Dedicated success manager
A resolution is a completed customer support interaction where Hay successfully handles and resolves a ticket. This includes order tracking, refunds, password resets, and other common support requests.
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any differences in your billing.
You'll be charged the overage rate for each additional resolution. We'll notify you when you're approaching your limit so there are no surprises. You can also upgrade to a higher plan to get better rates.
Yes! We offer pricing tailored for emerging markets including Brazil, Mexico, India, and other regions. Contact our sales team to learn more about regional pricing options.
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