Pay only for what you use. Start small and grow without surprises. No hidden fees.
2,000 resolutions included
Additional resolutions at €0.20 each
Human-in-loop by default
Automated quality assurance
Full audit trails
All platform integrations
Dedicated success manager
Best for small stores or teams just getting started with AI support
Ideal for growing teams handling 1,000–5,000 tickets per month
For established teams with high ticket volume
For large operations needing dedicated support and custom terms
See detailed pricing breakdowns and feature comparisons with other AI support platforms.
A resolution is a completed customer support interaction where Hay successfully handles and resolves a ticket. This includes order tracking, refunds, password resets, and other common support requests.
Yes! You can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate any differences in your billing.
You'll be charged the overage rate for each additional resolution. We'll notify you when you're approaching your limit so there are no surprises. You can also upgrade to a higher plan to get better rates.
Most teams are up and running within a day. We connect to your existing helpdesk (Zendesk, Intercom, Freshdesk, etc.), import your knowledge base, and configure your playbooks. Our team guides you through every step during the pilot.
No. Hay integrates with your current helpdesk and works alongside your existing tools. Your team continues using the same interface while Hay handles routine tickets automatically.
After your 30-day pilot, you can continue on any plan that fits your volume. There's no obligation to continue, and you can cancel anytime. Most teams see enough value in the pilot to stay.
Yes! We offer pricing tailored for emerging markets including Brazil, Mexico, India, and other regions. Contact our sales team to learn more about regional pricing options.
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