Crisp offers an all-in-one messaging platform with AI in their Unlimited tier. Hay offers focused AI support automation in every plan. The right choice depends on whether you want breadth of features or depth of AI automation.
Hay vs Crisp comes down to AI access and focus. Crisp includes AI only in their Unlimited tier ($95/month), bundled with CRM and co-browsing. Hay offers AI in every plan starting at $50/month with a focus on action execution. Teams prioritizing AI automation may find Hay more direct; teams wanting an all-in-one platform may prefer Crisp.
Understanding how Crisp's tiered pricing compares to Hay's AI-first approach
AI features are included in the Unlimited plan alongside the full platform (CRM, co-browsing, advanced features). The workspace model means multi-brand companies manage each property separately.
AI is core to Hay, not a premium upsell. Every plan includes AI automation with transparent resolution-based pricing.
Crisp Cost
$95/month minimum
Must purchase Unlimited plan to access AI features
Hay Cost
$50/month
Solo plan with 500 AI resolutions included
Save $45/month (47% less) with Hay for AI access
Crisp
Crisp includes AI in their Unlimited tier alongside their full platform features. This bundling approach means you get AI plus CRM, co-browsing, and advanced analytics together - good value if you need the full suite.
Hay
AI is Hay's core offering, included in every plan. We built Hay specifically for AI support automation. This focused approach means every plan includes the same AI engine - you're not paying for features you don't need.
Teams wanting an all-in-one platform may prefer Crisp's bundling. Teams focused specifically on AI automation may prefer Hay's direct approach.
Crisp
Crisp's MagicBrowse feature allows agents to view and assist with customer browsers in real-time. This is genuinely useful for complex troubleshooting, onboarding, and technical support scenarios where visual assistance speeds resolution.
Hay
Hay doesn't include co-browsing capabilities. Our AI works with conversation data and connected systems. For teams in privacy-sensitive industries or where co-browsing isn't needed, this keeps the product focused.
Teams needing visual assistance should consider Crisp. Teams focused purely on automated ticket resolution may not need this capability.
Crisp
Crisp integrations focus on communication channels and basic CRM functions. E-commerce connections exist but are primarily view-only. You can see order data in the sidebar but typically can't execute actions like processing refunds directly.
Hay
Full read/write integrations with Shopify, WooCommerce, Stripe. AI can view order status AND process refunds AND cancel orders AND check inventory. Action execution, not just data display.
Crisp shows you customer context. Hay lets AI act on that context.
Crisp
Crisp positions as an all-in-one business messaging platform: chat, email, CRM, knowledge base, marketing. This breadth is valuable for teams wanting consolidated tooling and a single vendor relationship.
Hay
Hay focuses specifically on AI support automation. We don't do CRM, don't do email marketing, don't do general messaging. Our entire product roadmap is about AI ticket resolution. This focus allows deeper specialization.
Teams wanting consolidated tooling benefit from Crisp's breadth. Teams wanting specialized AI automation benefit from Hay's focus.
Crisp
Crisp's AI (powered by their knowledge base) can answer questions and draft responses. Executing actions in external systems requires Zapier integrations or custom webhook development. The AI layer is conversational, not transactional.
Hay
Native action execution via @-mentions in playbooks. No Zapier required for core e-commerce and helpdesk actions. AI completes tasks directly, reducing hand-offs and resolution time.
Moving from Crisp to Hay makes sense if you've hit the AI pricing wall or need deeper action execution capabilities.
Export your Crisp help articles and FAQ content. Upload to Hay for RAG training.
Link Shopify, WooCommerce with full read/write access. Enable action execution that Crisp couldn't provide.
Translate your Crisp chatbot flows into Hay's plain English playbooks with @-mention actions.
Replace Crisp's chat widget with Hay's. Same visitor experience, better AI backend.
If you use Crisp's CRM features, you can keep it for that while using Hay for AI support automation.
Timeframe: Most teams migrate from Crisp to Hay within a week, including playbook configuration and testing.
Crisp's AI is capable for knowledge base Q&A and is bundled with their full platform in the Unlimited tier. Hay's AI is available in every plan and focuses on action execution. If you want the full Crisp platform and FAQ deflection, their Unlimited tier delivers that. If you want focused AI automation with action execution, Hay is more specialized.
For some use cases (complex software troubleshooting, elderly users, technical onboarding), yes. But many enterprises prohibit co-browsing due to privacy/security concerns. If you need it, Crisp offers it and we don't. If you don't need it (or can't use it), it's not a loss.
No. Hay focuses on support automation, not CRM. If you need CRM capabilities, pair Hay with HubSpot, Salesforce, or another dedicated CRM. We integrate with them rather than building our own.
Not directly. Hay's AI works with our native widget or via helpdesk integrations (Zendesk, Help Scout, etc.). If you want Hay's AI, you'd typically use our widget or connect through a supported helpdesk.
Crisp Pro at $25/month is a good deal for basic chat without AI. Hay's value proposition is specifically AI support automation. If AI isn't needed, we're not the right choice.
Crisp is a comprehensive all-in-one messaging platform with AI included in their Unlimited tier. The bundled approach (AI plus CRM, co-browsing, and advanced features) provides good value for teams wanting a consolidated solution.
Hay is purpose-built specifically for AI support automation - AI in every plan, action execution as a core capability. For teams whose primary need is AI ticket automation rather than a full messaging platform, Hay's focused approach may be more direct and cost-effective.
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