Hire an Agent That Speaks Your Language.

Don't settle for a generic robot. Configure your Agent's name, personality, and expertise to become a seamless extension of your brand.

Configure Your Agent

Define the Persona

Your customers shouldn't feel like they are talking to a machine. You have full control over how your Agent presents itself to the world.

Identity Give your Agent a Name, Description, and a custom Greeting Message so it feels like part of the team.
Broad Instructions Provide high-level directives on how to handle rude customers, how to close conversations, or specific procedures to follow.

Edit Agent Profile

ID: #8821

Agent Name

Bale

Role Description

Tier 1 Customer Support

System Instructions

You are a helpful support assistant for an e-commerce store. Always be polite but concise. If a user asks for a refund, check the policy first.

Dial in the Perfect Vibe

Whether you are a luxury fashion brand or a fast-paced tech startup, Hay adapts to you. Choose from our calibrated presets or write your own rules.

The Presets

Professional

Calm, concise, and confident. Perfect for enterprise support.

"I understand how that could be frustrating. Let's take a look."

Casual

Warm, relaxed, and emoji-friendly. Like a teammate helping a friend.

"Hey there! Totally get it. Let me check that real quick"

Enthusiastic

High energy and positive. Celebrates wins and makes customers feel valued.

"Great question! Let's get this sorted out right away"

Custom Mode

Need something specific? Use the System Prompt field to define exactly how your agent speaks, what slang to use, and what to avoid.

You Maintain Control

Trust is earned. Hay gives you three levels of autonomy so you can deploy with confidence.

Auto-Send

The Agent replies instantly 24/7. Perfect for established workflows where you trust your training data.

Require Approval

The Agent drafts the reply, but a human must click "Approve" before it sends. Ideal for training and monitoring new agents.

Inherit Settings

Apply organization-wide safety standards automatically. Set it once, and every new Agent follows the rules.

Knows When to Step Back

The best AI knows its limits. Hay uses advanced sentiment analysis and confidence scoring to protect your customer experience.

Confidence Thresholds If the AI's confidence in an answer drops below your set threshold, it stops and flags a human immediately.
Smart Escalation You define the triggers (like angry customers or high-value refund requests) that automatically route the chat to a human agent.
Availability Awareness Configure specific behaviors for when your human team is online versus offline.

Your Agent Can Do More Than Just Chat

Now that your Agent has a voice, give it the power to act. Connect it to your tools to process refunds, check orders, and manage tickets.

See What Agents Can Do