AI That Handles Zendesk Tickets, Not Just Creates More
Stop preprocessing tickets. Start closing them automatically with AI that pulls data, executes actions, and resolves issues.
Stop preprocessing tickets. Start closing them automatically with AI that pulls data, executes actions, and resolves issues.
Many support teams spend hours each day on repetitive tasks: looking up order statuses, processing standard refunds, and resetting passwords. These are important requests, but they follow predictable patterns that don't require human creativity or judgment.
40-60%
Of tickets follow standard patterns
3-5 min
Average time per routine ticket
Hours
Daily saved when automated
Hay handles these predictable requests automatically in Zendesk, freeing your team to focus on complex issues, VIP customers, and conversations that build loyalty.
AI that executes actions, not just answers questions
Respond to and resolve common tickets without human intervention. Update status, add comments, and close tickets automatically.
Pull order data from Shopify, process refunds through Stripe, all from within Zendesk tickets.
Route VIP customers to senior agents, flag high-value orders, identify complex issues requiring human expertise.
Access full customer history, previous conversations, purchase data, and custom fields automatically.
Update priorities, apply tags, merge duplicates, and assign to teams. All handled by AI based on your rules.
Handle tickets from email, web chat, WhatsApp, and social. All in one Zendesk queue.
Customer:
"Where is my order #12345?"
Hay:
Hay reads the ticket → Queries Shopify for order #12345 → Replies with tracking info → Marks ticket solved
→ Zero agent involvement. Ticket resolved in 30 seconds.
Result: Agent saved 3-5 minutes. Customer got instant answer. SLA improved.
Customer:
"I want a refund for my order"
Hay:
Hay checks order in e-commerce platform → Verifies refund policy → Processes refund via Stripe → Updates Zendesk with confirmation → Marks solved
→ If order is outside refund window or high-value, escalates to human with context already gathered
Result: Standard refunds handled automatically. Complex cases escalated with full context.
Customer:
"I can't log in"
Hay:
Hay triggers password reset → Sends instructions → Confirms customer received it → Marks ticket solved
→ Simple, repetitive task completed without agent time
Result: 2-3 minute ticket becomes 30-second automated resolution.
Not every ticket is straightforward. Hay knows this. Every response includes a confidence score:
You can adjust these thresholds per ticket type. Refunds? Maybe manual approval. Password resets? Let it run.
Handle repetitive tickets automatically. Your team focuses on conversations that actually need human expertise.
Automated responses happen in seconds, not hours. First response time drops dramatically for common issues.
Stop drowning your team in 'Where's my order?' tickets. Let them focus on complex problems worth their time.
Every action logged in Zendesk. See what Hay did, when, and why. Rollback if needed.
Hay works alongside Zendesk as an AI layer. Your agents continue using Zendesk exactly as before. Hay monitors incoming tickets, handles routine ones automatically, and escalates complex issues to your team with full context.
Yes. Hay reads all ticket fields, tags, and custom properties. It can also update them based on your rules—applying tags, changing priorities, or filling in custom fields during automation.
Every action is logged in Zendesk with a full audit trail. You can see exactly what Hay did, when, and why. Responses can be rolled back, and you can adjust confidence thresholds to require human approval for certain ticket types.
Most teams are live within 1-3 days. Connect your Zendesk account, configure which ticket types to automate, set your confidence thresholds, and Hay starts working. No lengthy implementation project required.
Join our pilot program and start reducing repetitive tickets with AI that actually executes actions.
