Your WooCommerce Store Doesn't Need a Helpdesk
Stop copying order numbers between tabs. AI that connects directly to WooCommerce and actually handles customer requests.
Stop copying order numbers between tabs. AI that connects directly to WooCommerce and actually handles customer requests.
E-commerce customer support involves a lot of routine but important tasks: checking order statuses, processing returns, updating shipping addresses, and answering stock questions. Each request is valuable, but following the same steps repeatedly takes time away from growing your business.
Common WooCommerce support requests:
"Where's my order?" • "Can I get a refund?" • "Is this in stock?" • "Can I change my address?"
Traditional chatbots can answer FAQs, but they can't actually do anything. When a customer needs their order tracked or their address updated, that still becomes a manual task for you. Hay connects directly to WooCommerce and handles these actions automatically.
AI that executes actions, not just answers questions
Automatically look up orders by email, provide tracking numbers, and share delivery estimates without manual lookups.
Process refunds through Stripe, verify refund policies, update order status, and confirm with customers instantly.
Change shipping addresses before dispatch, update customer profiles, and confirm modifications automatically.
Check real-time inventory levels, answer availability questions, and handle pre-order inquiries.
Pull purchase history, view previous orders, and provide personalized support based on past activity.
Cancel orders, update quantities, modify variations, and handle customer change requests.
Customer:
"Where's my order?"
Hay:
Let me check that for you. Can you share your email address?
→ Querying WooCommerce API with customer email → Found order #12345
Result: Customer receives tracking number and delivery estimate in under 30 seconds. Zero manual work.
Customer:
"I want a refund for order #12345"
Hay:
I can help with that. Let me check your order... Your order from January 2nd is eligible for return. I can process your refund now.
→ Verifies order in WooCommerce → Checks refund policy (within 30 days) → Processes refund via Stripe → Updates order status
Result: €89.99 refunded automatically. Customer receives confirmation. No agent involved.
Customer:
"Can I change my shipping address? It hasn't shipped yet."
Hay:
Absolutely! What's your new address? I'll update it right away.
→ Checks order status (not shipped) → Updates shipping address in WooCommerce → Confirms change
Result: Address updated in 45 seconds. Customer continues their day.
Every action runs through confidence checks before execution. Hay knows when it's sure and when it needs help:
Think of it like training a new hire. You check their work for a while. Then you trust them. Adjust thresholds based on order value or customer type.
Process refunds through Stripe automatically. Hay connects to both WooCommerce and your payment processor, handling the full refund workflow.
Customers can reach you via web chat, WhatsApp, email, or Instagram. All conversations connect to the same WooCommerce data.
Get orders, update addresses, process refunds, check stock, manage customers. Full API coverage for common support operations.
Native integration means no middleware, no webhooks to monitor, and no additional costs. Direct WooCommerce API connection.
Hay connects via the WooCommerce REST API, which is compatible with most standard plugins. Custom plugins that extend orders, products, or customers typically work seamlessly. We can verify specific plugin compatibility during your pilot.
Yes. Hay adapts to your WooCommerce configuration including custom order statuses, product variations, and workflows. Configure rules specific to your setup during onboarding.
Hay can update shipping addresses, add order notes, and make other modifications based on your rules. For changes affecting payment (like adding products), it can either handle automatically or escalate based on your thresholds.
Via secure API keys with customizable permissions. You control exactly what Hay can access and modify. Setup involves generating API keys in WooCommerce and connecting them in Hay—typically done in under 10 minutes.
Join our pilot program and start reducing repetitive tickets with AI that actually executes actions.
