Live Chat That Actually Helps, Not Just Collects Emails
AI web chat that resolves issues instead of creating tickets. Process refunds, track orders, and reset passwords, all from your chat widget.
AI web chat that resolves issues instead of creating tickets. Process refunds, track orders, and reset passwords, all from your chat widget.
Web chat has become an essential channel for customer support. Customers expect fast responses and immediate help. The challenge is providing that speed while also handling requests that require actual actions, not just information.
Instant
Expected response time in live chat
24/7
When customers want help available
Action
What customers need, not just answers
Most chat solutions only provide information, showing knowledge base articles or collecting details to create a ticket. Hay goes further by actually executing actions like tracking orders, processing refunds, and updating accounts, right in the chat conversation.
AI that executes actions, not just answers questions
Answer product questions, check stock availability, and share policies from your knowledge base instantly.
Look up orders, process refunds, update addresses, and reset passwords. Not just answer questions about them.
Hand off to human agents mid-conversation with full context. Customer never repeats themselves.
Pull from WooCommerce, Shopify, Zendesk, and Stripe. All accessible through the chat widget.
Works flawlessly on desktop, mobile, and tablet. Widget adapts to screen size automatically.
Match your colors, fonts, and logo. Customers never know they're talking to AI unless you tell them.
Customer:
"Where's my order?"
Hay:
Let me check. Could you share your order number or email?
→ Customer provides email → Hay queries e-commerce platform → Returns tracking link
Result: 30-second resolution. Customer satisfied. No agent needed.
Customer:
"I want to return my order #12345"
Hay:
I can help with that. Let me check your order... Your order is eligible for return. Should I process your refund now?
→ Verifies order → Checks policy → Processes refund through Stripe → Confirms with customer
Result: Complete refund processed in under 2 minutes via chat.
Customer:
"Can I add gift wrapping to my existing order?"
Hay:
That's a great question. Let me connect you with our team who can help with order modifications.
→ Escalates to human agent with full chat history
Result: Human agent picks up with context. Customer doesn't repeat themselves.
The experience feels like a knowledgeable support agent who happens to be very fast. When Hay needs to escalate, the handoff is seamless with full conversation context.
Confidence thresholds keep it safe:
The customer never knows they're talking to AI unless you want them to. Seamless experience from start to finish.
Add a JavaScript snippet to your site. Connect your platforms. Configure policies. Go live.
Chat handles common requests 24/7. Set auto-responses for outside business hours. Never miss a customer.
See tickets deflected, actions executed, time saved. Not just 'number of chats' but actual business impact.
Customer starts on chat, continues via email, follows up on WhatsApp. Hay maintains context across all channels.
Yes. The widget supports custom colors, logo placement, welcome messages, and positioning. It's designed to blend seamlessly with your website's design rather than looking like an obvious third-party tool.
No. The widget loads asynchronously after your page content, so it doesn't block page rendering. It's lightweight and optimized for performance across all devices.
Hay handles conversations 24/7 without human agents for routine requests. When escalation is needed and no agent is available, Hay collects details, sets expectations, and creates a ticket for follow-up. The customer isn't left hanging.
Yes. All conversations are logged with full transcripts, AI actions taken, and outcomes. Analytics show resolution rates, common topics, escalation reasons, and customer satisfaction scores.
Join our pilot program and start reducing repetitive tickets with AI that actually executes actions.
