AI That Handles Stripe Payments, Not Just Explains Them
Process refunds, handle billing issues, and manage subscriptions automatically. 27 Stripe actions, zero manual dashboard work.
Process refunds, handle billing issues, and manage subscriptions automatically. 27 Stripe actions, zero manual dashboard work.
Billing questions are some of the most common and most sensitive customer requests. Customers need refunds processed, payment methods updated, and failed transactions explained. Each request requires accessing Stripe, verifying details, and taking the right action.
A typical payment support workflow involves:
Receiving a customer request about billing
Looking up the transaction in Stripe
Verifying the customer's identity and request
Processing the refund or update
Confirming the action with the customer
Documenting the resolution
Hay connects directly to Stripe, automating standard billing requests while maintaining strict security controls and audit trails.
AI that executes actions, not just answers questions
Process full or partial refunds automatically. Check policies, verify amounts, execute refunds, confirm with customers.
Cancel, pause, upgrade, or downgrade subscriptions. Handle failed payments and update billing cycles.
Update cards, change billing addresses, retry failed payments, and send secure payment links.
Find charges by email, check payment status, explain failure reasons, and view payment history.
View dispute status, gather evidence, respond to chargebacks, and track outcomes.
Handle 135+ currencies. Respond in customer's currency, process refunds correctly regardless of location.
Customer:
"I was charged twice for my order"
Hay:
Let me check that for you... I see the duplicate charge from January 5th. I've processed your refund for €49.99. You'll see it back in your account within 5-7 business days.
→ Searches Stripe by email → Finds duplicate → Verifies → Processes refund → Confirms
Result: 45-second resolution. Refund processed automatically. Customer satisfied.
Customer:
"My payment didn't go through"
Hay:
I see your payment from yesterday didn't process due to insufficient funds on the card ending in 4242. Would you like to try a different payment method? I can send you a secure link.
→ Checks Stripe for failed payments → Identifies issue → Offers solution tactfully
Result: Customer not embarrassed. Issue resolved with alternate payment method.
Customer:
"Cancel my subscription"
Hay:
Your subscription has been cancelled. You'll continue to have access until January 15th (end of current billing period), and won't be charged again.
→ Looks up subscription → Cancels at period end (doesn't cut access) → Confirms
Result: Proper timing maintained. Customer keeps access they paid for. Clean cancellation.
Refunds involve money. Hay treats them carefully with built-in checks and configurable thresholds:
You set the rules:
Connect Stripe + WooCommerce/Shopify. Refund requests check order data, then process payment refunds automatically.
Full coverage of payment, subscription, refund, and dispute operations. Everything your support team does manually.
Pattern detection flags customers requesting multiple refunds. Approval workflows for amounts above your threshold.
Never stores card details. All operations through Stripe's API. PCI compliance maintained.
No. Hay never stores card details. All payment operations go through Stripe's secure API. Your PCI compliance is maintained because Hay only references Stripe customer IDs and payment intents—never raw card data.
Yes. You define thresholds for automatic vs. supervised refunds. For example: refunds under €50 can be automatic, €50-200 require approval, and over €200 go to a human. You're always in control.
Hay looks up the failed payment in Stripe, identifies the reason (insufficient funds, expired card, etc.), and responds tactfully to the customer. It can offer to send a secure payment link for a different method.
Yes. Hay can cancel, pause, upgrade, or downgrade subscriptions. It handles failed subscription payments, updates billing cycles, and manages proration—all based on your configured rules.
Join our pilot program and start reducing repetitive tickets with AI that actually executes actions.
