Hay Help Score

Precision Intelligence for
Documentation.

Measure the quality and clarity of your docs in seconds. Our AI-driven engine provides a comprehensive editorial dossier on your technical content.

Enter the URL to your developer portal, help center, or API reference.

Like PageSpeed Insights, but for your documentation

We crawl your docs, analyze every page, and give you a scored report with actionable recommendations — completely free.

Scored report

Get an overall score plus detailed breakdowns across multiple quality dimensions.

AI-powered analysis

Our engine reads every page and evaluates clarity, completeness, consistency, and structure.

Actionable fixes

Every finding comes with specific recommendations so you know exactly what to improve.

What we measure

We evaluate your documentation across the dimensions that matter most for customer experience and support deflection.

Content coverage

Are your docs comprehensive? Do they cover the topics your customers need? We identify gaps and areas that need expansion.

Writing quality

Are your articles clear, well-structured, and easy to follow? We evaluate readability, formatting, and technical accuracy.

Consistency

Do your docs contradict each other? We check for conflicting information, inconsistent terminology, and outdated content.

Information architecture

Is your content well-organized? We analyze navigation, categorization, and findability to ensure users can locate answers quickly.

How it works

Three steps. No signup required. Results in minutes.

1

Enter your documentation URL

Paste the link to your help center, developer docs, knowledge base, or API reference. We support all major documentation platforms.

2

We crawl and analyze every page

Our engine discovers all your documentation pages, extracts their content, and runs an AI-powered quality analysis across multiple dimensions. This takes 3-8 minutes.

3

Get your scored report

Receive a comprehensive quality report with an overall score, per-dimension breakdowns, specific findings, and actionable recommendations to improve your docs.

Why documentation quality matters

Good documentation directly impacts customer satisfaction, support costs, and product adoption. When your docs are clear, comprehensive, and well-organized, customers can help themselves — reducing support tickets and improving their experience with your product.

Poor documentation, on the other hand, leads to frustrated users, higher churn, and overwhelmed support teams. Studies show that 91% of customers would use a knowledge base if it met their needs, and companies with strong documentation see up to 50% fewer support tickets.

Yet most teams don't have a systematic way to measure documentation quality. They rely on gut feeling, occasional feedback, or manual reviews that can't scale. That's where a documentation audit comes in.

What is a documentation audit?

A documentation audit is a systematic evaluation of your technical content across multiple quality dimensions. Think of it like a code review, but for your docs. It identifies gaps, inconsistencies, readability issues, and structural problems that may be hurting your users' experience.

Our free documentation audit tool automates this process. Instead of spending weeks manually reviewing every article, you get a comprehensive quality report in minutes — with specific, actionable recommendations.

Who is this for?

  • Documentation teams who want to benchmark quality and track improvements over time
  • Support leaders looking to reduce ticket volume through better self-service content
  • Product managers who need to ensure feature documentation keeps up with releases
  • Developer advocates maintaining API references and developer portals
  • Customer success teams who use docs as part of onboarding and enablement

How to improve your documentation score

After running your audit, focus on these high-impact areas:

  1. Fill content gaps — Address missing topics identified in the report. Prioritize the ones most frequently asked about in support tickets.
  2. Fix inconsistencies — Resolve contradictions between articles. Use a style guide to maintain consistent terminology.
  3. Improve readability — Break long articles into scannable sections. Use headers, bullet points, and shorter paragraphs.
  4. Update stale content — Review articles flagged as potentially outdated. Set up a regular review cadence.
  5. Optimize structure — Reorganize your documentation based on how users actually look for information, not how your product is internally organized.

Frequently asked questions

Is this really free?
Yes, completely free. No credit card, no signup required. We'll email you the report link so you can revisit it anytime within 30 days.
What documentation platforms do you support?
We support any publicly accessible documentation site — including Zendesk Help Center, Intercom Articles, GitBook, ReadMe, Docusaurus, Confluence (public), Freshdesk, HelpScout, and custom-built documentation portals.
How long does the audit take?
Most audits complete in 3-8 minutes, depending on the size of your documentation site. We'll email you when the report is ready, so you don't need to wait on the page.
How many pages can you analyze?
The free audit crawls and analyzes up to 500 pages from your documentation site. For most help centers and knowledge bases, this covers the entire site.
Can I share the report with my team?
Yes! Every report gets a unique shareable URL. Click the "Share" button on your report to copy the link. Reports are available for 30 days.
What happens after the audit?
The audit gives you a one-time snapshot. If you want continuous monitoring — catching contradictions, outdated content, and quality drift as your docs evolve — you can activate your Hay workspace directly from the report. All your crawled docs are already there.

Analyze your docs now

See how your documentation stacks up. Get a free, comprehensive quality report in minutes.