Welcome to the Hay Blog

We're excited to launch the Hay blog! This is where we'll share insights, best practices, and stories from the front lines of AI-powered customer support.

What to Expect #

On this blog, you'll find:

• Product updates - New features, improvements, and what's coming next
• Best practices - How to get the most out of Hay for your support team
• Case studies - Real-world examples of teams automating their support
• Industry insights - Trends in AI, automation, and customer support

Why We Built Hay #

Customer support teams are drowning in repetitive tickets. We built Hay to help them focus on the conversations that matter—while AI handles the routine questions that take up 80% of their time.

Join Us #

We're just getting started. Subscribe to stay updated, and feel free to reach out if you have questions or topics you'd like us to cover.

Welcome aboard!