Can Hay.chat refund a Shopify order?
Hay.chat can issue full and partial refunds in Shopify. By default every refund waits for a person to approve it, and unanswered requests go to your team.
How a refund works in the chat#
A shopper asks for their money back and Hay.chat can issue a full or partial refund on the Shopify order. By default the refund doesn't go through straight away. It waits for a person on your team to approve it, and only then does it run.
Where the request shows up, and how to approve or decline it, is covered on Action approvals.
What if nobody approves?#
The request stays open for 48 hours. If nobody on your team decides in that time, it expires and the chat goes to your team.
Can small refunds go through without approval?#
Not by default. The default approval limit is 0, which means every refund waits, whatever the amount. If your workspace saved its own approval settings before, it keeps them. The approval settings live under Settings → Assistant → Actions.
Is a declined refund billed?#
Yes. An action sent for approval bills whatever your team decides, so a refund you decline still counts. See Billing and usage for what counts and what doesn't.