Can Hay.chat cancel a Shopify order?
Hay.chat can cancel a Shopify order from the chat. By default it asks you first: the cancellation waits for a person on your team to approve it.
How a cancellation works#
When a shopper wants to cancel, Hay.chat can cancel the order in your Shopify store. By default it doesn't do this alone. The cancellation waits for a person on your team to approve it, and it runs once they do.
A cancellation is one of the money moves that wait by default, along with refunds and discounts. How approving works, and where the requests appear, is on Action approvals.
This default applies to existing workspaces too. If your workspace saved its own approval settings, it keeps them. You can check yours under Settings → Assistant → Actions before you go live.
What if nobody approves?#
The request waits 48 hours. If nobody decides in that time, it expires and the chat goes to your team. An expired approval is one of the six reasons Hay.chat hands a chat to a person.
Is a declined cancellation billed?#
Yes. An action sent for approval bills whatever your team decides, declined or not. See Billing and usage.