Can Hay.chat change a Shopify shipping address?
Hay.chat can change the shipping address on a Shopify order as long as the order hasn't been dispatched. After dispatch, it can't change the address.
When it can change the address#
Shoppers move house, spot a typo in the postcode or want a parcel sent to work instead. If the order hasn't been dispatched yet, Hay.chat can change the shipping address on it in your Shopify store. The shopper asks in the chat, in their own words, and the change is made on the order in the one Shopify store your workspace connects. The rule is simple. Before dispatch the address can change, after dispatch it can't.
Changing the address before dispatch is one of the order actions Hay.chat has in Shopify, along with order lookup, tracking, refunds, cancellations and returns.
Does it wait for approval?#
Not by default. The actions that wait for a person by default are the money moves: refunds, cancellations and discounts. An address change doesn't move money, so it isn't one of them. If your workspace saved its own approval settings, those still apply. You can check them under Settings → Assistant → Actions, and Action approvals explains what each setting does.
After dispatch#
Once the order has been dispatched, Hay.chat can't change its shipping address.