Login Get started
🚨 Early adopters pricing ends soon

Make customer support sustainable without sacrificing experience.

AI agents that resolve complex queries - from refunds to order updates - following your processes with your existing tools. See results in 30 days.

Login Get started
Hay Dashboard
Automated Quality Assurance
Human-in-loop by default
Measurable SLA impact in 4 weeks
Full audit trails

The 5 Silent Killers of Support Quality

SUSPECT #1

Ticket backlogs that threaten SLAs

SUSPECT #2

Inconsistent agent quality

SUSPECT #3

Seasonal spikes in volume overwhelm system

SUSPECT #4

Fragmented customer context across channels

SUSPECT #5

AI that makes you nervous

You don't need AI that deflects tickets.
You need AI that helps your team meet SLAs, improve quality scores, and reduce handle time.

Meet
Hay
Confident Control. Consistent Quality.
Fast Results.

Hay is the orchestration layer that gives support leaders what they actually need: measurable outcomes without breaking the customer experience.

Safe AI Patterns
You Can Trust

  • Human-in-loop by default
  • Automatic escalation when confidence is low
  • Transparent guardrails you can see and control
  • Rollback any change instantly if something feels wrong

Impact in Weeks,
Not Months

  • SLA hit rate improvement
  • Average Handle Time (AHT) reduction
  • First Contact Resolution (FCR) increase
  • Cost per ticket reduction

Augment Your Team,
Don't Replace Them

  • Consistent conversation scoring
  • Role-based playbooks based on your top performers
  • Increased agent bandwidth to focus on high-value customers
  • Burnout mitigation by handling repetitive tickets

Hay instantly solves the biggest time-takers

Order tracking

Where's my order?

Can you share your email so I can find more information?

Sure! It's [email protected]

Finding order on Shopify
It looks like your order was dispatched yesterday. It should arrive tomorrow.

Refunds and returns

Where's my refund?

Can you share your email so I can check the refund status?

Sure! It's [email protected]

Checking refund status on WooCommerce
Your refund was processed on October 20th. It should appear in your account within 3-5 business days.

Password resets

I can't log in. Can you reset my password?

Of course! What's the email linked to your account?

[email protected]

Resetting password via Authentication System
All set! A reset link has been sent to your inbox - check spam if you don’t see it within a few minutes.

Bookings and cancellations

I need to cancel my booking.

No problem — could you share your booking ID?

#44512

Looking up your booking via Property Management System
I've found your booking. Please tell me the problem.

Hay works with your
favorite platforms

Connect to the tools you already use. We don't force you to switch helpdesks, CRMs, or payment systems. Hay connects to and interacts with them like a real support agent.

Channels

WhatsApp
Web Chat
Instagram
Slack

Knowledge Bases

Notion
Confluence
Airtable

CRMs

HubSpot
Salesforce
Jira

E-commerce

WooCommerce
Shopify
Magento
Stripe

Helpdesk

Intercom
Zendesk
Help Scout

Hospitality

Airbnb
Booking.com
Expedia

Automation

n8n
Make
Zapier

*Integrations coming soon

Train AI in plain language, not complex flowcharts

The Hard way

AI Training

The Hay way

  1. Identify the inquiry type:
    • For Product questions Hubspot Check the product catalog for specs and recommendations.
    • For Order status, changes or cancellations – ask for the order number, Shopify Find order by ID and then Shopify Provide status and tracking, and use the Shipping Policy to determine if changes or cancellations are allowed.
    • For Shipping issues – Shopify Check tracking

Why Support Leaders Switch to Hay

Traditional AI Chatbots

Hay's Orchestration Layer

Replace agents (black box automation)
Augment agents (human-in-loop)
No visibility into why it did something
Full audit trail + explainable AI
Generic responses (brand voice lottery)
Learns your playbooks, stays on-brand
Vendor lock-in (proprietary)
Open source core; self-host option

Join the Hay Pilot Program

Get time back to focus on the 20% of conversations that actually drive loyalty and growth.

What you get:

  • Personalized coaching tasks for every agent
  • Knowledge base improvements with drafted fixes
  • Projected ROI report (AHT, FCR, SLA improvements)
  • Guardrails walkthrough (see exactly how we keep AI safe)
  • Weekly check-ins with your success team

What it costs:

You'll get 50% discount life-time in our monthly subscriptions

Time commitment:

1 hour setup call + 30 minutes/week check-ins. Your agents keep working normally—we observe in read-only mode first.

Learn more Apply for the Pilot Program