Zendesk

Connect your Zendesk account so your AI agent can manage tickets, customers, and support workflows for you.

What is Zendesk?#

Zendesk is a popular customer service platform where support teams manage tickets, customers, and help center content. Connecting Zendesk to Hay lets your AI agent work directly with your help desk — looking up and creating tickets, finding customer records, and searching your Zendesk data as part of a conversation, without anyone switching tools.

How to Connect Zendesk#

1. In the Hay dashboard, go to Integrations → Marketplace.
2. Find Zendesk and click Connect.
3. Fill in the configuration fields:
   • Zendesk Subdomain — your Zendesk subdomain, e.g. "mycompany" from mycompany.zendesk.com.
   • Admin Email — the email address of the Zendesk admin user the connection will act as.
   • API Token — a Zendesk API token. Generate one in Zendesk under Admin Center → APIs → API Tokens. The token is stored encrypted.
4. Save. Hay tests the connection against your Zendesk account right away and tells you if the subdomain, email, or token is wrong.

A Setup Guide page is also available inside the plugin's settings if you need a walkthrough. For self-hosted or advanced setups, see the plugin README on GitHub: https://github.com/hay-chat/hay-core/tree/master/plugins/core/zendesk

What Hay Can Do with Zendesk#

Once connected, your AI agent gets a full set of Zendesk actions:

• Tickets — list, look up, create, update, and delete tickets.
• Users — list, look up, create, update, and delete users (customers and agents).
• Organizations — list, look up, create, update, and delete organizations.
• Agent groups — list, look up, create, update, and delete groups.
• Macros — list, look up, create, update, and delete macros.
• Views — list, look up, create, update, and delete views.
• Triggers — list, look up, create, update, and delete triggers.
• Automations — list, look up, create, update, and delete automations.
• Help Center articles — list, look up, create, update, and delete articles.
• Search & stats — search across your Zendesk data, get Zendesk Talk statistics, and list Zendesk Chat conversations.

Your agent picks the right action automatically based on the conversation — for example, when a customer asks about an existing request, the agent can find the ticket and report its status, or open a new ticket when something needs follow-up. You can enable or disable individual tools in the plugin settings.