WooCommerce

Connect WooCommerce to Hay so your AI agent can look up orders, check products and stock, manage coupons and refunds, and support your store's customers.

What is WooCommerce?#

WooCommerce is the most widely used e-commerce plugin for WordPress, powering online stores of every size on top of a regular WordPress site. Connecting WooCommerce to Hay gives your AI agent live access to your store's orders, products, customers, coupons, and reports — so it can answer order-status questions, check availability, and handle store tasks directly in customer conversations.

How to Connect WooCommerce#

1. Go to Integrations → Marketplace in the Hay dashboard
2. Find WooCommerce and click Install
3. Enter your WordPress Site URL — your WordPress/WooCommerce site address, e.g. https://mystore.com
4. Enter your Consumer Key and Consumer Secret. Generate these in your store's admin under WooCommerce → Settings → Advanced → REST API → Add key (give the key Read/Write permissions so the agent can update orders when you want it to)
5. Optionally, enter a WordPress Username (Optional) and WordPress Password (Optional) — only needed if you also want the agent to work with WordPress content like blog posts
6. Save — Hay tests the connection against your store and confirms it's working

What Hay Can Do with WooCommerce#

The WooCommerce integration is Hay's most extensive store toolkit, covering the whole WooCommerce REST API. In day-to-day support conversations the agent mostly uses the order, product, and customer tools; the rest are there when you build automations or playbooks around them.

Orders#

• Look up a specific order or browse recent orders
• Create or update an order (e.g. change its status)
• Read and add order notes
• View and create order refunds

Products & Inventory#

• Look up a product or browse and filter the product list
• Create, update, or remove products, product variations, and product attributes
• Work with product categories and tags
• Read and manage product reviews
• Check stock levels via the stock report

Customers#

• Look up a customer or browse the customer list
• Create or update customer records

Coupons#

• Look up existing coupons
• Create, update, or remove coupons — handy for goodwill discounts during support

Store Reports#

• Sales, orders, products, categories, customers, stock, coupons, and taxes reports over a chosen period

Store Settings & More#

• Read shipping zones and methods, tax classes and rates, payment gateways, store settings, and system status
• Look up store reference data like countries and currencies
• With the optional WordPress credentials, read and create WordPress posts

Your agent uses these tools automatically in conversations: when a customer asks "where is my order?" or "is this still in stock?", the agent queries your store in real time and answers with actual order and product data — no manual lookups needed.